Privacy Policy

M/S Connec8, trading as Connec8 Desk, at House 22, Panchwati Colony, Bairagarh, Huzur Road, Airport Road, Bhopal, Madhya Pradesh, 462030, India. Anything about your data: support@gymconnec8.com, or +91 92898 39543 on WhatsApp.

This is your customers’ information, not ours. We only handle it to run your voice agent, and we never use it for anything else. If one of your callers asks for a copy or a deletion, it’s your call to make and we’ll help you carry it out.

Calls are recorded, and the voice agent doesn’t announce it. Telling your callers is your responsibility. See the Terms. Ask us and we’ll add a line to your greeting.

This covers every demo in the reseller app and the partner portal, the demo links resellers send to shop owners, test calls to a client’s voice agent, and campaign rehearsals. Only our own team can listen to them; they are never shown to other resellers or to their clients.

The recording is made on the device that runs the demo (the reseller’s phone or browser, or the shop owner’s browser on a demo link) and then uploaded to our storage. We keep that recording and its transcript for one year (or delete them sooner if you ask).

Demo calls are recorded, and the demo doesn’t announce it.If a shop owner or anyone else will be talking to a demo, letting them know is the reseller’s responsibility. See the Terms.

Connecting your Google account is optional, and nothing here applies unless you choose to. When you do, we ask for the narrowest permissions that do the job, and we ask for them because of what they let us build for you:

• Make one new calendarcalled “Connec8 Desk — Bookings” and keep your appointments in it. We can only see and change events on that one calendar, which we created. We cannot touch any calendar you already had.
• See when you are busy on the calendars you tick, so the voice agent does not book over something. This returns times only, never the titles, the guests or the notes. We can read that an hour is taken; we cannot read what it is taken by.
• Read the names of your calendars, so you can choose which ones count as busy.
• Create one spreadsheet in your Drive and keep it up to date with your enquiries and bookings. We can only open files this app created. Every other file in your Drive is invisible to us.
• Your Google account’s email address, so the dashboard can show you which account is connected.

Connec8 Desk’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically: we use this data only to provide and improve the calendar and spreadsheet features you switched on, we never sell it, we never transfer it to anyone except as needed to run those features or where the law requires, we never use it for advertising, and we never use it to train AI models: no human at Connec8 Desk reads it except with your permission to fix a fault you have reported.

Your permission is held as a token we store encrypted, and we keep no copy of your calendar entries beyond the busy times we need to answer the phone. You can disconnect at any time from the Integrations page, or revoke it yourself at myaccount.google.com/permissions. Disconnecting deletes the token and the stored busy times immediately. The calendar and the spreadsheet stay in your Google account, because they are yours.

A short list, and each gets only what its job needs. They work on our instructions and for nothing else.

• Plivo: carries the calls and runs the operator verification for your number.
• Google Cloud: runs the AI that speaks to your callers, stores your recordings in Mumbai, and hosts the service. The live conversation is handled on Google’s servers in the United States, because the voice model isn’t available in India yet; the recording and transcript come back to Mumbai.
• MongoDB Atlas: where your account and your enquiries live.
• Razorpay: takes your payments and holds your card, UPI and mandate details.
• ZeptoMail: sends account email (verification, password resets, team invitations).
• Meta: delivers the WhatsApp alerts and booking messages you’ve asked for.
• PostHog: records product analytics (install id, screen views, funnel steps) on its EU cloud, so we can improve the product.
• Sentry: receives crash and error reports so we can fix what breaks.

Nobody else. We don’t sell your data, we don’t share it with other businesses on Connec8 Desk, and we don’t use your calls or transcripts to train AI models.

• Enquiries, transcripts and bookings: until you delete them or close your account.
• Call recordings: for the period stated in your plan.
• Demo and test call recordings and transcripts: for one year, so a problem can be looked into when it is reported. Ask us and we’ll delete them sooner.
• Your account: deleted within 30 days of you closing it, apart from what tax and telecom records require us to keep.

Everything travels encrypted, access inside your account is per-person and per-area (a receptionist can see enquiries without reading transcripts or touching your bill), and our own team looks at your data only to fix something you’ve reported, or to check how a demo or test call went. If anything ever goes wrong with your data, we’ll tell you promptly and tell you what we’re doing about it.

Ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it, and we will, within 30 days. Write to support@gymconnec8.com.

No advertising cookies, no tracking pixels. We use PostHog (EU cloud) for product analytics (an install identifier, which screens you open, and the steps you take), and Sentry for crash and error reports so we can fix what breaks. Your browser also stores the token that keeps you signed in.

When this changes, the date at the top changes with it and we’ll ask you to agree again the next time you sign in. For anything that materially affects you, we’ll tell you at least 30 days beforehand.